Terms & Conditions
Bioresonance Analysis
Reset Your Health with
Deena deCrocketagne
Bioresonance Analysis Service Agreement
I am so pleased you have decided to use my Bioresonance Services - please read the following important terms and conditions before you commit to using them.
This contract sets out:
your legal rights and responsibilities;
my legal rights and responsibilities; and
certain key information required by law.
The intention is that it will bring clarity to our relationship, protect both of us and take care of the business side of things so that we can get on with the good stuff! Please let me know if there are any clauses that you do not understand or that contradict your understanding of my services.
In this contract:
‘I’, ‘me’ or ‘my’ means Deena deCrocketagne trading as HARMONY HEALTH HUB or HARMONY HEALTH TESTING.
‘You’ or ‘your’ means the person buying or using my services and resources.
If you would like to speak to me about any aspect of this contract, please contact me by e-mail at info@HarmonyHealthTesting.com or call 0044 (0)7876 718 057.
BACKGROUND
I provide one to one Bioresonance Allergy/Intolerance and Deficiencies Testing services and related products.
Our sessions will include one or more of the following:
* One to one Bioresonance Allergy & Deficiency Testing (Services)
* Home Hair Sample Allergy and Intolerance Tests (Products)
I am a sole trader and my trading address is:
Deena DeCrocketagne
Harmony Health Hub
Suite 90215
PO Box 6945
London
W1A 6US
My Clinics are in Woodstock, Oxfordshire and Mossley Hill, Liverpool
Introduction
If you sign up for my Bioresonance services or any related products, you agree to be legally bound by this contract.
If you use any of my free resources (for example podcasts, workbooks, discovery sessions or any other resources I may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation.
When signing up for my services or using any resources you also agree to be legally bound by:
my website terms of use and privacy policy;
extra terms which may add to, or replace, some of this contract, for example any specific written contract between us;
specific terms which apply to my services, for example programme, course or service descriptions which may be set out on the webpage for that programme, course or service or in email correspondence between us. If you want to see these specific terms, please visit the relevant webpage for the services description I have sent you in an email or request it from me.
All these documents form part of this contract as though set out in full here.
Information I give you
Certain sections of this contract only apply to you and me if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that I must give you certain key information before a legally binding contract of sale between you and me is made (see the summary box below). I shall give you this information in a clear and understandable way either in this contract or the relevant service description we agree between us.
I shall give you information on:
the main characteristics of the services you are buying
who I am, where I am based and how you can contact me
the price of the services
the arrangements for payment, carrying out the services and the time by which I shall carry out the services
how to exercise your right to cancel the contract in the cooling off period if you are a consumer
my complaint handling policy
Ordering services from me
Below, I set out how a legally binding contract to buy services between you and me is made:
You place your 1-1 Allergy Test booking via my booking system
You may purchase my Home Blood or Hair sample Tests at the end of the checkout process either by clicking on the relevant payment link on my site using my e-commerce facility Shopify, or I shall send you the link by email. Please read and check your order carefully before submitting it. Placing your order and making payment does not, however, mean that your order has been accepted.
Any quotation given by me before you place an order for services is not a legally binding offer by me to supply such services. Any prices set out in a quotation remain valid for 14 days.
When you decide to place an order for services with me, this is when you make a legal offer to buy such services from me.
I may contact you to say that I do not accept your order, for example if I do not think my services are right for you or there has been a mistake in the pricing or description of the services, or my circumstances have changed since I gave you the quotation for the services.
I shall only accept your order when I confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
a legally binding contract will be in place between you and me, and I shall start to carry out the services as set out in a ‘services description’ on this website or agreed between us.
Carrying out the services
If you are a consumer you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.
I shall carry out the services within the time period which is set out in the relevant services description.
All one to one Bioresonance sessions will be charged in full if you do not show up for the appointment or fail to give me at least 24 hours notice.
All one to one sessions take place in my Oxford or Liverpool addresses.
Please note that I may record our calls for training purposes and administration purposes and by entering into this contract with me you consent to the recording of our calls for these purposes.
My carrying out of the services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services. I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, pandemics, epidemics, broken equipment, any law or action taken by a government or public authority.
Your responsibilities
You will pay the price for the services in accordance with the services description.
It is very important that I have a full understanding or your state of health. You will provide me with such information and assistance using the Health Questionnaire (and ensure that any information is complete and accurate) as I reasonably need to provide the services.
You and I shall agree a method of communicating with each other between sessions and adhere to that method.
Bioresonance is not therapy or counselling. It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility. For this reason, although I fully expect great results to come from our Bioresonance session, I cannot guarantee any specific outcomes or that all clients will achieve the same results. The results are entirely dependent on your commitment and the effort you put in to the actions we agree.
Our tests and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner. If you think you may have a medical emergency, call your doctor or the emergency services immediately.
I have been trained and certified in the following therapies by the following organisations:-
Stanley Richardson B.E.R Practitioner Training - Bioresonance Allergy & Deficiency Practitioner
Institute of Integrative Nutrition - Lifestyle, Health & Wellness Coach
Mindfulness Now - Mindfulness Teacher
YMCA - Fitness Instructor/Personal Trainer
BAWLA - Weightlifting Coach
ASA - Swimming coach
Some of these treatments and therapies are not licensed or regulated by a government body; they are self-regulated. My role is to offer you guidance and accountability and help you make positive health and lifestyle changes in order to make progress towards your goals. The information I provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.
I am not a dietician and I am not qualified to assess, diagnose or treat dietary or nutritional problems.
Bioresonance does not treat mental disorders and is not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement you confirm that you will not use it in place of any form of counselling, therapy or medical treatment.
If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a Bioresonance Practitioner and that this person is aware of and supports your decision to proceed with the session described in the relevant services description.
You will keep me informed of any changes to your medical health or personal circumstances.
Charges and payment
All prices quotes are exclusive of VAT.
The price for the services is set out in the services description.
I require full payment at the end of the Bioresonance Service and this can be paid via my booking system or cash.
Your Health Insurance policy may cover the cost of this Bioresonance Session.
The fees are non-refundable except for:
if you are a consumer, your right to a ‘cooling off’ period, as described in clause 7 below;
where I cancel a programme (other than under 12.3 below) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received.
In all other circumstances I am not able to refund to you any of the payments you have made, and you remain liable for the whole price of the services even where you do not complete your sessions with me, as;
(a) payment is for the service as a whole.
(c) This policy is also a reflection of the amount of preparation I need to put into the service to make it most effective for you and the amount of time I shall dedicate and set aside for preparing for and attending our session together. This approach also helps you with your own accountability and commitment to improving your life through my service.
6.4.4 In view of my clear no-refund policy, I do not tolerate any type of chargeback threat or actual chargeback from your credit or debit card company. In the event that a chargeback is placed on a purchase or I receive a chargeback threat during or after your purchase, or after the end of the cooling off period if you are a consumer, I reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.
Payment is via the payment button which links to my e-commerce facility (Shopify) on this website or as agreed between us.
If any of your payments are not paid on the due dates, I may charge interest on any balance outstanding at the rate of 4 percentage points a year above National Westminster Bank plc's base rate.
Cooling off period for consumers
Subject to the other provisions in this clause, if you are a consumer you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.
The cancellation period will expire 14 days after the commencement of the contract. However, if you confirm to me that you wish me to start to provide the services within the 14 day cooling off period, then at this point my refund policy set out in clause 6.4 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay my reasonable costs of services provided within that time. You confirm you wish me to start to provide the services within the 14 day cooling off period by doing any of the following during that time: booking a session with me for which the allocated date and time will then, also as a service, be reserved for you to the exclusion of all others; or accessing or downloading any digital resources I make available to you; or joining any private social media group associated with my services; or accessing any other supporting materials made available to you.
If you cancel this contract in accordance with the cooling off period in clause 7.1, I shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not confirmed to me you wish me to provide the services as specified in clause 7.3. for which you will have to pay my reasonable costs.
Digital products.
In accordance with clause 7.3, by accessing or downloading any digital products within the 14 day cooling off period, you give your consent to me to provide the content and you acknowledge that by doing so, you lose your right to cancel your purchase unless the content is faulty.
Intellectual property
If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.
From time to time I may record live group sessions. If you participate in such sessions, you authorise me to use your image and voice in any such recordings (and to make use of such recordings in any way I think fit) without payment, other condition or need for further consent.
How I may use your personal information
I shall use the personal information you give to me to:
provide the services;
process your payment for the services; and
inform you about any similar products and services that I provide, though you may stop receiving this information at any time by contacting me. I shall not give your personal information to any third party unless you agree to it. For full details of how I deal with your personal data, see my privacy policy.
Confidential information
All information shared by you on a one to one basis will be kept strictly confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others or to assist the prevention or detection of a crime. Such circumstances may include suicide, child sexual or general abuse or neglect, kidnapping, murder, rape, treason or terrorism.
Where you participate in any group sessions, for example as part of a group coaching programme, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.
The obligations in clauses 10.1 and 10.2 will not apply to information which:
has ceased to be confidential through no fault of either party;
was already in the possession of the recipient before being disclosed by the other party; or
has been lawfully received from a third party who did not acquire it in confidence.
Your and my confidentiality obligations under this clause will continue after termination of this agreement.
You will not use any Confidential Information for profit or for your own benefit in any way.
Resolving problems
In the unlikely event that there is a problem with the services I provide, please contact me as soon as possible and give me a reasonable opportunity to sort out any issues with you and reach a positive outcome.
I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.
If you are buying services from me nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
End of the contract
If a services description specifies a length of time for services to be provided, then subject to clause 12.3 below, the services will terminate at the end of that timeframe.
If I provide services to you on an ongoing basis and the relevant services description does not specify a timeframe then either you or I may terminate the services by one month’s written notice to each other.
Either you or I may terminate the services and this agreement immediately if:
the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or
the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
For the purposes of this clause, any breach by you of the rules governing your participation in my Facebook Group or any other Group hosted by me on another social media platform, constitutes a material breach of this contract which is not capable of being resolved.
If I decide in my absolute discretion that we are not a good fit for each other, I may terminate this contract immediately on notice, in which case I shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received.
If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.
Limit on my responsibility to you
Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury caused by negligence), I am not legally responsible for any:
losses that:
were not foreseeable to you and me when the contract was formed which means any losses that might have been sustained by you that would not ordinarily be sustained by a client in your industry;
that were not caused by any breach of these terms on my part; and
business losses, including loss of business, business interruption, loss of profits, loss of management time and loss of business opportunity.
My total liability to you is limited to the amount of fees paid by you for the services and you confirm your understanding that the price of my services is calculated bearing in mind this limit on my liability. If you would like me to assume a greater degree of potential liability, please contact me for a revised price for my services.
Disputes
I shall try to resolve any disputes with you quickly and efficiently.
If you and I cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.
The laws of England and Wales will apply to this contract.
In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.
Entire agreement
These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
Lateness
Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are more than 15 minutes late, we may have cancel your appointment and the above cancellation terms will apply.
Complaints & Feedback
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim to deliver the highest standards in everything we do. Complaints are rare but we take them very seriously, so we have a complaints policy and process which we follow to make sure that things are put right where needed and we can learn from your feedback.
If you are not happy with the service you receive, please tell the practitioner either before you leave the clinic, or as soon as possible once you have left by email to info@HarmonyHealthTesting.com.
We will listen to your feedback and ask any necessary questions to understand your complaint, we aim to resolve any complaints within eight weeks.
Payment
All deposits and service payments are to be made via my booking app which is linked to my Oxford Hair Extensions business.
Harmony Health Testing is based in Oxford & Liverpool.
Business Update
We reserve the right to update our price lists or terms & conditions policies without notice.
Definitions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
“The Company”, “Ourselves”, “We”, “Our” " HHT"and “Us”, refers to our Company, Harmony Health Testing.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the United Kingdom.
Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Cookies
We employ the use of cookies. By using HHT’s website you consent to the use of cookies in accordance with HHT’s privacy policy.
Most modern day interactive web sites use cookies to enable the website administrators and operators of the websites to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
Licence
Unless otherwise stated, HHT and/or its licensors own the intellectual property rights for all material on HarmonyHealthTesting.co/co.uk. All intellectual property rights are reserved. You may view and/or print pages from this website for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from https://HarmonyHealthTesting.com or https://HarmonyHealthTesting.co.uk without explicit consent from us;
Sell, rent or sub-license material from https://HarmonyHealthTesting.com or https://HarmonyHealthTesting.co.uk without explicit consent from us;
Reproduce, duplicate or copy material from https://HarmonyHealthTesting.com or https://HarmonyHealthTesting.co.uk without explicit consent from us;
Redistribute content from HHT (unless content is specifically made for redistribution and/or consent from HHT has been given).
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer will:
(1) limit or exclude our or your liability for death or personal injury resulting from negligence;
(2) limit or exclude our or your liability for fraud or fraudulent misrepresentation;
(3) limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.